BPO In-Plant Management of Resources – Equipment and Staff

Selection and hiring of new staff, or replacement of the previous operator’s staff or the customer’s staff. Maintenance of old equipment or investment in new equipment.

• Previous study on RH management – identification of possible excess of personnel due to duplicities and/or lack of matching shifts to workload.
• Negotiate to unify labour agreements.
• Eliminate practices that do not comply with labour standards, and establish monitoring mechanisms.
• Control of the productivity indicator, movements / hours of work and fingerprint checking.
• Establish incentives for no incidences (accidents and procedures) for shift supervisors.
• Renew equipment at maturity and decrease the amount of machinery, according to staff number.

• Reduction of labour costs.
• Resolution of problems (security, absenteeism, conflicts, etc.), which would entail a high financial cost for the customer.
• Implement the same labour framework for all employees.
• Establish a communication policy between the company and the employees.
• Increase productivity.
• Reduction of incidences and increase compliance with the customer’s instructions and requirements.
• Save on net cost by reducing equipment and the number of breakdowns.
• Improve the technical service – preventive maintenance and quick repairs.

• Movements / hour.
• Number of incidences (blows, breakdowns, administrative errors, etc.)
• Inventory of forklifts and daily checking list.