{"id":11961,"date":"2015-06-08T13:44:32","date_gmt":"2015-06-08T13:44:32","guid":{"rendered":"http:\/\/carvolum.com\/?page_id=11961"},"modified":"2019-01-31T13:44:59","modified_gmt":"2019-01-31T12:44:59","slug":"bpo-in-plant-management-of-resources-equipment-and-staff","status":"publish","type":"page","link":"https:\/\/carvolum.com\/en\/logistics\/bpo-business-process-operation\/bpo-in-plant-management-of-resources-equipment-and-staff\/","title":{"rendered":"BPO In-Plant Management of Resources – Equipment and Staff"},"content":{"rendered":"

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Description<\/p>\n<\/div>

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Selection and hiring of new staff, or replacement of the previous operator’s staff or the customer’s staff. Maintenance of old equipment or investment in new equipment.<\/p>\n<\/div>

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Processes<\/p>\n<\/div>

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  • Previous study on RH management – identification of possible excess of personnel due to duplicities and\/or lack of matching shifts to workload.<\/li>\n
  • Negotiate to unify labour agreements.<\/li>\n
  • Eliminate practices that do not comply with labour standards, and establish monitoring mechanisms.<\/li>\n
  • Control of the productivity indicator, movements \/ hours of work and fingerprint checking.<\/li>\n
  • Establish incentives for no incidences (accidents and procedures) for shift supervisors.<\/li>\n
  • Renew equipment at maturity and decrease the amount of machinery, according to staff number.<\/li>\n<\/ul>\n<\/div>
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    Improvements<\/p>\n<\/div>

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    • Reduction of labour costs.<\/li>\n
    • Resolution of problems (security, absenteeism, conflicts, etc.), which would entail a high financial cost for the customer.<\/li>\n
    • Implement the same labour framework for all employees.<\/li>\n
    • Establish a communication policy between the company and the employees.<\/li>\n
    • Increase productivity.<\/li>\n
    • Reduction of incidences and increase compliance with the customer’s instructions and requirements.<\/li>\n
    • Save on net cost by reducing equipment and the number of breakdowns.<\/li>\n
    • Improve the technical service – preventive maintenance and quick repairs.<\/li>\n<\/ul>\n<\/div>
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      Key Performance Indicators (KPI)<\/p>\n<\/div>

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      • Movements \/ hour.<\/li>\n
      • Number of incidences (blows, breakdowns, administrative errors, etc.)<\/li>\n
      • Inventory of forklifts and daily checking list.<\/li>\n<\/ul>\n<\/div>
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